You start Online Diagnosis using the J-REX interface.
As a DOA customer, you have the opportunity to utilize our knowledge, information, and tools within your company. Avoid unnecessary travel costs for tasks that we can perform for you with our Remote Diagnostics Service.
Think, for example, of;
- You no longer need to invest in diagnostic tools, expensive subscriptions, and training.
- This interface is the perfect addition to your current diagnostic tool.
- Teach in injectors
- Register batteries
- Register towbars / wiring kits
- DPF regeneration
- Brake service (opening and closing)
- Service reset
- Reading and resetting error codes
- Remote Diagnose / Second opinion
In short: Full Service with BEYOND Dealer options within your own car dealership.
How does it work.
In the user interface on the website, you select the car and specify the desired work, such as a service reset. When you press connect, the notification is received on our OBD server.
What do you need to use Remote Diagnostics
- Onze J-REX remote hardware
- PC or Laptop with internet access
- Good internet connection (Wi-Fi or wired)
There are absolutely no subscription fees; you pay per assignment.
If you are interested in this opportunity, please contact us.
UPCOMING UPDATE FOR REMOTE-VCI (J-REX)
NEW LED COLORS AND IMPROVED NOTIFICATIONS
On April 1, an update will be released for the Remote VCI (J-ReX). This update introduces multiple LED status colors and improved notifications, allowing workshop users to read the current status immediately.
Starting with this release, the Remote VCI (J-ReX) will visually display the ticket status using multiple LED colors. Existing indicators remain unchanged, while the new colors provide clearer information regarding the current process and any required actions.
LED-statuskleuren
🟢 Flashing green: switched on (existing)
🔵 Continuous blue: update (existing)
🟣 Continuous purple: ticket being processed (new)
🔴 Continuous red: ticket cancelled (new)
🟢 Continuous green: ticket completed (new)
🟠 Flashing orange: action required (new)
The "action required" status is activated when an operator clicks the bell icon next to the customer's name. This indicates that input from the workshop is required.
IMPROVED STATUS 'ACTION REQUIRED' AUDIO WARNINGS
When action is required: the warning sound is now repeated every 30 seconds instead of just once.
The sound can be stopped by pressing the back button on the Remote VCI (J-ReX), or when the operator communicates via the customer portal.
The benefits
This update makes it much easier for workshop professionals to:
✓ Instantly recognize the status of their session
✓ By working without having to constantly check their screen
✓ Respond faster when their input is required.
Remote diagnosis
DOA's diagnostic specialists can almost always remotely assess the fault in modern cars. Combined with the problems you are experiencing with the vehicle, we can perform a remote diagnosis. We then examine what problem is occurring and which parts might be causing it. This allows us to work very efficiently.
Furthermore, based on existing information, we can draw up an investigation plan to determine the precise cause of a problem. For example, if you have a technical malfunction, a warning light is illuminated, or a message keeps recurring, we will determine the root cause together. In addition to our advanced equipment, this primarily involves a great deal of experience. We often observe that known problems occur more frequently with certain car makes or models. Our experienced mechanics are aware of this and know how to resolve the malfunctions.
Troubleshoot remotely
In addition, our professionals can advise you on how to resolve the problem yourself. For example, if there is a loose plug, a broken cable, a leak, or incorrect programming, our diagnostic specialists can report this to your mechanic via our app. He will then see which actions he needs to take to resolve the issues. The same app also includes a chat function that the mechanic can use to communicate with DOA.
Are you experiencing problems with a vehicle and unable to find the cause yourself? Please feel free to contact us. Our specialist mechanics have extensive experience with all car makes and can often quickly locate and resolve the problem.